Support Desk Structure
Worried about what will happen if your systems support engineer decides to leave your company? Make your problem ours! Stop worrying about where you find help if you are experiencing problems with your systems!
MES Africa has a 24 hour help desk support service that will put an expert on the line at your call. If required, our engineers can dial into your system and fix the problem immediately.
Several levels of support are available, depending on your unique requirements. Our monthly fee is guaranteed to by far less than the cost of having an in-house support person on standby. With a support and maintenance contract in place with MES Africa, your MES infrastructure will continue to receive 24/7 support by an engineer whose level of training, expertise and experience will probably exceed that of an in-house support engineer by far. Contact us for a free assessment of your infrastructure today!